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Turning legacy systems back into an advantage
For over 100 years, Delaware Ship built its reputation on service, reliability, and deep industry knowledge.
But over time, the technology that once supported the business became a constraint. A 40-year-old ERP, fragmented spreadsheets, and manual workflows made everyday work harder than it needed to be.
Quotes took too much manual effort. Supplier costs were difficult to keep current. Product information lived across emails, PDFs, spreadsheets, and tribal knowledge. Order-to-cash workflows were disconnected.
The team didn’t need more software.
They needed their systems to stop slowing them down.
When technology stops being a strength
Before Blue Horizon, Delaware Ship’s team was fighting the system:
- RFQs had to be manually reviewed, interpreted, and entered
- Supplier invoices and price lists required manual cost updates
- Product data was scattered across documents and spreadsheets
- Pricing decisions relied heavily on memory and historical context
- Orders, procurement, and invoicing were not connected in real time
The business still had the relationships, service, and expertise that made it successful.
But the workflows behind the scenes had become too manual to support the next chapter.
From manual workarounds to connected workflows
Blue Horizon helped Delaware Ship modernize the core operating workflows behind the business:
Quoting
RFQs from email and portals are ingested automatically, matched against product data, normalized for units and packaging, and turned into quote-ready output.
Procurement
Supplier invoices, price lists, and PDF documents are processed automatically, helping keep costs and product information current without endless spreadsheet cleanup.
Pricing strategy
Historical quotes, costs, and product data become easier to search and use, giving the team better context when pricing new work.
Order-to-cash
Quotes, orders, procurement, and invoicing are connected in one real-time workflow, reducing re-entry and broken handoffs.
Less manual drag. More room to operate.
Within one year:
- 200-line provision quotes completed in under 10 minutes
- 34% more inbound RFQs bid
- 21% year-over-year revenue growth
- 88% reduction in quote processing time
- 92% of inbound quotes auto-processed from email
The result wasn’t just faster quoting.
It was a cleaner operating foundation for the whole business.
The team stopped working around the system
- Technology created extra steps
- Costs lagged behind supplier updates
- Product data lived in too many places
- Pricing depended on manual lookups and experience
- Teams re-entered the same information across workflows
- Inbound work is automatically structured
- Supplier documents update costs and product data
- Historical context is available when pricing
- Orders and downstream workflows stay connected
- The system supports the team instead of slowing them down
“In the past, technology often slowed us down — entering data to get quotes out on time, updating purchasing information to keep costs current, and turning quotes into accepted orders. With Blue Horizon, we move faster and stay focused on what matters most: delivering top-quality service to our customers.”
A modern foundation for the next chapter
With Blue Horizon, Delaware Ship replaced manual workarounds with connected, AI-native workflows across quoting, procurement, pricing, and order-to-cash.
The company modernized its operations, increased revenue, and positioned itself for its next stage of growth — including its eventual acquisition by Wrist.